Retainer Payments

All retainers or deposits paid to reserve an event date are non refundable.

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Client Cancellations

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More than 180 days before the event:
Retainer forfeited.

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90–179 days before the event:
50% of contract price due.

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31–89 days before the event:
75% of contract price due.

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30 days or less before the event:
100% of contract price due.

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Rescheduling

One rescheduling request may be permitted based on availability. Previously paid funds may be transferred to the new approved event date.

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Custom Services

Refunds are not available for services already rendered, completed event work, or custom products created specifically for a client.

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Payment Disputes

Clients are encouraged to contact Divine Grace Events directly to resolve any concerns before initiating a chargeback or payment dispute.

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Contact Information

For questions regarding refunds or cancellations, please contact us through our Contact page.